No, you may checkout as a guest but registering your details will allow you to:

• expedite checkout for future orders
• manage your address book and email settings
• check your order status and track your shipments
• review past orders

We do our best to keep the inventory on the website current and up to date. We typically remove or indicate if an item is sold out. When choosing your size, an ‘in stock’ message will appear if your selection is in stock. If you do not see your size, feel free to contact us as in some cases, we may be able to special order it for you. Please be aware that even if an item is in your shopping bag, it can still be purchased by another customer until you have completed your order.

Many of our products are labeled according to the international sizing scheme used by the designer. In most cases, we have converted the European to US sizing and provided model measurements. As sizes can vary greatly from one designer to the next, we would be happy to assist you with any questions or concerns you have about sizing and fit. Simply email us at info@shopwoodandrose.com or call the boutique at 512-645-0037.

Wood & Rose ships to 170 countries worldwide.

Please see our shipping info link on our home page for delivery information.

Sales tax only applies to orders shipping within Texas. State law also requires that we charge tax on shipping for in state orders.

Your promo code may not be working due to one of the following reasons:

• the product you wish to purchase is excluded from the current promotion
• your promo code has expired

After you place your order, you will be sent an email confirming that it has been received. Please be sure to check your junk or spam folder for the order confirmation. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Before your purchases have been prepared for dispatch we can cancel an item, change the size, or edit your shipping details. If you wish to add pieces to an existing order, please email us at info@shopwoodandrose.com or call us at 512-645-0037. We are unfortunately unable to redirect orders once your items have been shipped. Therefore, please ensure you provide a correct shipping address.

All requests for returns must be made within 14 days of ship date. Merchandise must be unworn and in perfect condition, with tags attached. Wood & Rose reserves the right to deny credit if returned merchandise does not meet return policy requirements. All sales of jewelry, candles, perfume, lingerie, socks, or any items with a 60% or greater discount are FINAL.

To begin the returns process, log into your account and click on orders in the account dashboard. View the order that contains the item(s) you wish to return and select RETURN from the action menu.

At this time, our website is unable to accommodate exchanges. You will have to make a new purchase online if you need a different style, size, or color.

You may return your item(s) using a trackable shipping method of your choosing. Please note you will be responsible for any return shipping charges. Pending return approval, all refunds will be made using the same method of payment of original purchase. We will credit the value of the merchandise and taxes charged. Shipping and handling is non refundable. While refunds are usually made the same day the return arrives, please allow 3-5 days after return delivery for Wood & Rose to process your refund. The amount of time is takes for the refund to appear on your account varies depending on your card issuing bank.

We accept all major credit cards.

Wood & Rose has an end of season sale bi-annually. Once sale merchandise reaches a certain discount, it will be transferred to our sister store, Bird. Please visit www.shopbirdboutique.com to shop discounted items. Due to the exclusive nature of our stock, we cannot guarantee that an item will still be available for purchase late in the season. So, if you love it, buy it. Please note any purchased items with a 60% or greater discount are final sale.

At Wood & Rose, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. Wood & Rose does not have access to your credit card information.

Please be assured that we take your data protection seriously and all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information.